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General information

We require the name of your company, a copy of your passport and a copy of the registration of the VAT or company registration. We verify the VAT number on every invoice.

The transport costs are at your expense and will be calculated according to the weight. The transport can be arranged by customer and goods will be prepared for pickup.


The orders are placed by email and confirmed with a Pro-Forma invoice with our bank details.

We accept payments by bank transfer. Our Finance Department will notify the reception of the payment and warehouse team will prepare the order for delivery or pickup.



Sales and conditions:

  • The transport costs will be at your expense. Their price will depend on the weight.

  • The merchandises will only be sold in pallets and not in units or cases.

  • Order procedure: 

    • Customer has to place an order by writing (e-mail);

    • Finance Department will send a Pro Forma Invoice with the total amount of your order as well as our complete bank information;

    • The delivery of the goods will be made after the reception of your payment.



Damages during the transport:


Nevertheless the care brought during the packing of your order. It could be possible that boxes were damaged during the transport. We inform you that they will be replaced only:

  • If the customer indicate the damage(s) to the deliverer;

  • If the deliverer registered well your remark on a document or in his system of reception;

  • If the customer can provide us pictures which allows us to establish the number of damaged goods;

  • If the customer can return us the damaged goods.





Any complaints concerning the delivery ought to be sent written by email or letter within ten days of reception of the goods.

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